Terms & Conditions

1. About Us

These Terms and Conditions govern the provision of services by Wazu Services ("we", "us", "our") to you ("the client"). By requesting or confirming a booking with us, you agree to these terms.

Contact: 07732 154246  |  info@wazuservices.com

2. Our Services

We provide property support services including but not limited to:

• End of tenancy cleaning
• Deep cleaning
• Painting and decorating
• Garden clearing and tidy-ups
• Airbnb and short-let turnovers
• Full property refresh packages

All services are subject to a site survey or description of the property provided by you. We reserve the right to decline any job we consider unsafe or outside our scope.

3. Quotations

All quotes provided are estimates based on the information you supply. Final pricing may vary if:

• The property condition differs significantly from what was described
• Additional work is requested on the day
• Access to the property is restricted or delayed

Quotes are valid for 30 days from the date of issue unless otherwise stated. A quote does not constitute a binding agreement until we have confirmed your booking in writing (including by email or WhatsApp message).

4. Booking Confirmation

A booking is confirmed when we have agreed the date, time, scope of work and price with you in writing. We may require a deposit for large jobs:this will be confirmed at the time of booking.

You must ensure we have correct access to the property on the agreed date. If access is not available, a call-out charge may apply.

5. Payment

Payment terms will be agreed at the time of booking. In general:

• Payment is due on completion of the work unless a deposit or staged payment schedule has been agreed
• We accept bank transfer and cash
• Late payment may incur a charge of 2% per month on the outstanding balance
• We reserve the right to withhold completion certificates or guarantees until payment is received in full

6. Cancellations and Rescheduling

We understand that plans change. Our cancellation policy is:

• More than 48 hours' notice:free to cancel or reschedule with no charge
• 24–48 hours' notice:25% of the agreed price may be charged to cover scheduling and staffing costs
• Less than 24 hours' notice or no-show:up to 50% of the agreed price may be charged

Any deposit paid may be forfeited if you cancel within 24 hours of the job start time.

We reserve the right to cancel or reschedule in exceptional circumstances (e.g. staff illness, severe weather). We will give you as much notice as possible and offer the earliest available alternative date.

7. Your Responsibilities

To allow us to carry out our services effectively, you agree to:

• Provide accurate information about the property and the work required
• Ensure safe and timely access to the property
• Remove or secure any valuables, fragile items or pets before we arrive
• Inform us of any known hazards at the property (e.g. damp, structural issues, pest activity)
• Ensure utilities (hot water, electricity) are available where required for the service

8. Our Liability

We take care to carry out all work to a professional standard. However:

• Our liability for any damage caused by our team is limited to the cost of repair or replacement of the affected item, up to a maximum of the value of the job
• We are not liable for pre-existing damage, wear and tear, or items in poor condition prior to our visit
• We are not liable for damage caused by following your specific instructions
• We are not liable for indirect or consequential losses (e.g. loss of rental income, re-letting costs)
• We maintain appropriate public liability insurance. Details available on request

Any damage must be reported to us within 24 hours of the job being completed. We cannot accept claims after this period.

9. Complaints

We aim to deliver a high standard of work on every job. If you are not satisfied:

• Please contact us within 24 hours of the service being completed
• We will investigate and, where we agree a remedy is required, return to rectify the issue at no additional cost
• Complaints should be sent to info@wazuservices.com

We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.

10. Photographs

We may take before-and-after photographs of the property for quality assurance purposes and to demonstrate our work. These may be used in our marketing materials. If you do not wish us to photograph the property, please inform us before the job begins.

All photographs are handled in accordance with our Privacy Policy.

11. Health and Safety

Our team will not work in conditions they consider unsafe. If we identify a health or safety risk on arrival, we reserve the right to pause or decline the job and discuss an alternative approach with you.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with the updated date shown above. Continued use of our services after any change constitutes acceptance of the revised terms.