Privacy Policy
Last updated: 31 March 2025
1. Who We Are
Wazu Services ("we", "us", "our") is a property support business providing cleaning, maintenance, decorating and garden services. We are the data controller responsible for your personal data.
Contact details:
Phone: 07732 154246
Email: info@wazuservices.com
If you have any questions about how we handle your personal data, please contact us using the details above.
2. What Personal Data We Collect
We only collect personal data that you provide to us directly. This may include:
- Contact information:your name, email address and phone number
- Property details:the address or type of property you need us to service
- Message content:details of the job you send us via email, WhatsApp or phone
We do not collect sensitive personal data. We do not use website tracking cookies, advertising pixels or analytics software on this website.
3. How We Collect Your Data
We collect personal data when you:
- Send us an email at info@wazuservices.com
- Contact us via WhatsApp
- Call us directly
We do not collect data automatically through this website (no contact forms, no cookies, no analytics).
4. Why We Use Your Data and Our Legal Basis
We process your personal data for the following purposes and under the following legal bases under UK GDPR:
| Purpose | Legal Basis (UK GDPR Art. 6) |
|---|---|
| Responding to your enquiry and providing a quote | Pre-contractual steps at your request (Art. 6(1)(b)) |
| Carrying out the services you have booked | Performance of a contract (Art. 6(1)(b)) |
| Keeping records of work completed and invoices | Legal obligation and legitimate interests (Art. 6(1)(c) and (f)) |
| Following up on previous jobs or sending service reminders | Legitimate interests (Art. 6(1)(f)):you can opt out at any time |
We never use your data for automated decision-making or profiling.
5. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Enquiries that did not result in a booking:deleted within 6 months
- Customer records and invoices:retained for 6 years to comply with HMRC tax record requirements, then securely deleted
6. Who We Share Your Data With
We do not sell, rent or trade your personal data. We do not share your information with third parties for marketing purposes.
We may share your data only in the following limited circumstances:
- Service delivery:if a sub-contractor needs to attend your property, we will only share the address and relevant job details, not your broader personal information
- Legal requirements:if we are required by law or a regulatory authority to disclose your data
Your data is not transferred outside the UK or European Economic Area.
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access:you can request a copy of the personal data we hold about you
- Right to rectification:you can ask us to correct inaccurate or incomplete data
- Right to erasure:you can ask us to delete your data where there is no lawful reason to keep it
- Right to restrict processing:you can ask us to pause processing your data in certain circumstances
- Right to data portability:you can request your data in a portable format
- Right to object:you can object to processing based on legitimate interests, including direct marketing
- Rights related to automated decision-making:we do not carry out automated decision-making, but you have rights in this area if we ever do
To exercise any of these rights, contact us at info@wazuservices.com. We will respond within one month. We may need to verify your identity before acting on your request.
8. Cookies
This website does not use tracking cookies, advertising cookies or analytics cookies. We do not use any third-party scripts that set cookies on your device. No cookie consent banner is required.
Your browser may store standard technical session data, but this is not used to identify or track you.
9. Data Security
We take reasonable steps to protect your personal data from unauthorised access, loss or misuse. Communications via email and WhatsApp are subject to the security measures provided by those platforms.
In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform you without undue delay where required.
10. Your Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
We would appreciate the chance to address your concerns before you contact the ICO, so please contact us first.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be published on this page with the updated date shown at the top. We encourage you to review this policy periodically.